Refund policy

Orders cannot be modified after they are placed. The order will have to be canceled. Cancellation must be submitted within 12 hours of order otherwise, it cannot be canceled. 

All orders are non-refundable after the 12 hour window. Please double check your order's size and color before completing your purchase. 

How do I begin the process of returning my order for a refund or an exchange?

All sales are final. Please double check your order's size and color before placing it. Please contact us by filling out the contact us form at the bottom of the home page. If you need to cancel your order you must notify us within 12 hours of placing your order. Once the order goes into production, it is final.

If there is an issue with quality or you received the wrong item please send us a message in the contact us form at the bottom of the home page. Please include your order number. The request must be made within 30 days of receiving your item. 

 

How long will it take for me to get a refund on my canceled order?

Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 5 business days.

 

Damaged, incorrect, or incomplete orders. What do I do if my order arrived damaged, incorrect, or incomplete?

If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future. We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order.

Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by filling out the contact us form on the bottom of the www.thezoestore.com home page. We’ll resolve your issue as soon as possible!

We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.

 

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