Orders cannot be modified after they are placed. The order will have to be canceled. Cancellations must be submitted within 12 hours of order otherwise, it cannot be canceled.
All order are non-refundable after the 12 hour window. Please double check your order's size and color before completing purchase.
When should I expect to receive my order?
Typically, products will be fulfilled in 7-10 days. However, please allow 3 to 6 weeks for some products inventory can be limited due to COVID. You will receive an email with your tracking information when it has been shipped out!
How long does shipping take after fulfillment?
Shipping usually takes the following time once fulfilled:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
www.shopwithzody.com ships worldwide to all countries except Cuba, Iran and North Korea.
International Shipping Fees?
International shipments may incur customs fees. Policies and rates vary per country, and the fee is usually based on a variety of factors including but not limited to weight, value, and or size.
We do not charge in advance for customs fees since it varies for each country. You are responsible for pay the customs fees for your merchandise.
The order never arrived?
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and make sure you entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, though it will have to be at your cost.
How do I begin the process of returning my order for a refund or an exchange?
All sales are final. Please double check your order's size and color before placing it. Please contact us by filling out the contact us form at the bottom of the home page. If you need to cancel your order you must notify us with in 12 hours of placing your order. Once the order goes into production, it is final.
If there is an issue with quality or you received the wrong item please send us a message in the contact us form at the bottom of the home page. Please include your order number. The request must be made within 30 days of receiving your item.
How long will it take for me to get a refund on my canceled order?
Please allow 3-5 business days for your item to be processed. Refunds typically take 2-3 business days to appear in your account once they’ve been processed, but can occasionally take up to 5 business days.
Damaged, incorrect, or incomplete orders. What do I do if my order arrived damaged, incorrect, or incomplete?
If your item arrived damaged, or you received an incorrect item, we’ll need photos to verify the damage and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future. We are only able to process a refund or exchange for damaged and/or incorrect items within 30 days from the date you received the order.
Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by filling out the contact us form on the bottom of the www.thezoestore.com home page. We’ll resolve your issue as soon as possible!
We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.
What if the item I ordered arrives and it doesn’t look like the photo on the store?
Often times the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out.
Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send a photo or two so our team can see the difference to better help you.
This privacy notice discloses the privacy practices for www.shopwithzody.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. www.thezoestore.com may collect and store persistent identifiers (e.g., cookies, IP addresses, etc) from Children without parental consent for the purpose of supporting the internal operations of the Services or as otherwise permitted under COPPA.
COLLECTION AND USE OF CHILDREN'S PERSONAL INFORMATION:
www.thezoestore.com may collect and store other personal information about Children if this information is submitted by a Child with prior parental consent or by the parent or guardian of the Child. If a Service is directed to the children under COPPA, we may ask users to verify their dates of birth before collecting any personal information from them.
www.thezoestore.com may collect and store the following types of personal information about a Child when submitted by a Child with prior parental consent or by the parent or guardian of the Child: first and/or last name, email address, parent's or guardian's name, and parent's or guardian's email address. www.thezoestore.com may also collect the Child's mailing address and/or telephone number when necessary to respond to an inquiry or fulfill a transaction, such as shipping.